At Andy's Steigerbouw, every complaint is taken seriously. On this page we explain clearly how to submit a complaint, how the process works, and when you can expect feedback, so you have clarity in advance about the steps, timelines, and the way we follow up your report.

You can submit a complaint about our service, communication, planning, on-site execution, or administrative handling.

• A complaint can be reported verbally or in writing, but a written explanation helps speed up a careful assessment.
• Please include project details, dates, the situation involved, and your preferred solution.
• After receipt, we register your complaint so follow-up remains traceable and verifiable.

After registration, you receive confirmation. A responsible team member then reviews your report and may request additional details to fully reconstruct the situation.

We aim to provide a substantive response within a clear timeframe. If extra time is needed due to complexity or external dependencies, we will inform you promptly with reasons and an updated timeline.

After completion, you receive our conclusion and any corrective actions. Where possible, we record concrete agreements to prevent recurrence.

• Each complaint is handled confidentially and evaluated internally.
• Relevant improvement actions are included in our quality assurance process.
• If you disagree with the outcome, we are available to discuss next steps with you.